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    Customer Information

    Customer Charter

    Our Customer Charter is the Adoption Authority of Ireland's public statement on the levels of service that our customers can expect when dealing with the Authority. 





    The Adoption Authority respects your right to privacy and complies with its obligations under the General Data Protection Regulation(GDPR) and the Data Protection Act 2018. The AAI has legislative responsibilities also under the Adoption Act 2010 which may exclude the release of certain data. Our goal is to help you understand how our Organisation deals with any personal data you provide and also your rights as a data subject when you visit the website or interact with our Organisation online or in person. 


    The Freedom of Information Act 2014 gives you access, on request, to certain records held by the Authority. The Adoption Authority of Ireland is subject to the provisions of the Freedom of Information Acts 1997 - 2014 with effect from 21 April 2015






    Certain Accredited Bodies have fees approved by the Adoption Authority of Ireland for services rendered – the fees for the programmes listed below are detailed in the country specific page for each country.  You can click on the name of the country to go to the information.


    This complaints procedure allows anyone receiving adoption services to make a complaint about the actions or failures of the Adoption Authority of Ireland. The complaints system also covers registered Accredited Bodies who provide various adoption related services.

    Mission Statement

    " To ensure the provision of the highest possible standards of adoption related services, throughout the lifelong adoption process, with the best interests of children as the first and paramount objective."

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